Thursday, September 06, 2007

If life, or vacations, give you lemons, make lemonade

I took the week off work, hoping my dh and I could do a few day trips since long distance trips are financially out of reach right now. I also planned on getting my routine annual physical which was a year overdue, lol. The physical went fine, even the dreaded mammogram. One of the places we wanted to go was Bronners in Frankenmuth, Michigan. It's a great Christmas store (if you're ever in the area, check it out. You won't be disappointed.)

BUT my new 8 month old dishwasher sprang a leak so we had to set a day aside to wait for the repairman who discovered that the original installers had -- you guessed it -- installed it wrong. That was no surprise since the original installers did a LOT of things wrong and have since had to repair them. I won’t even go into the number of times I went around and around with these folk. By the way, they were contractors for Home Depot. If you’re getting a remodel job done, don’t go there. Trust me on this.

Last week we had a severe thunderstorm which took out our ATT phone line. When we called they gave us a 5 day wait before they would look at it and said if the problem was inside, we’d have to pay $71 dollars for a service call. Well, we checked the outside network box and weren’t getting a dial tone so we were pretty confident the problem was in the network box. Of course, the ATT repairman came out when we weren’t home and he checked the network box. Correction. He checked one side of the network box.

Did you know there are two sides of the network box? One side is accessible by the customer and is used to determine if the problem is in the network or in the residence. If the customer gets a dial tone on that side, the problem is in the house. It says so right on the instructions on the box. The ATT repairman checked his side of the box and said the problem was in the house. He never checked the other side. Just left a note saying that someone would call and set up a time for him to come back to check inside. No one called. We ended up calling them and they told us they’d have someone out in two days. No one came out.

By this time, I’m starting to check out alternative phone services and my dh is getting hot. It takes a lot to rile him up but when he gets going -- look out! He called them today, told them our service had been down for 11 days and why wasn’t someone out to fix the phones? Mind you, they don’t make it easy to talk to a living human being with the phone menu they have but he persevered until he got something other than the obnoxiously nice voice telling him to press 1 if he wanted English. They again reminded him about the charge if the problem was in the house but also promised someone would be out today.

The ATT repairman came out. Checked his side of the network box. It was working (still). My dh said ‘But the residential side of your box isn’t working. There’s no dialtone.’ The repairman’s eyebrows went up and he checked it. Sure enough, there was a problem there, not inside the house. He had it fixed in less than 15 minutes. Too bad ATT doesn't make checking BOTH sides of the network box mandatory. It would have saved us a lot of grief and time. And, of course, now we have to contact the business office on Monday to let them know not to charge us the $71 that the first guy put down...and he didn't even come in the house. Sigh.

So...my planned day trips kind of evaporated under the wait for repairmen and doctor visits. The plus side is that while waiting for these gents, I managed to clean most of our two bedroom closets, a task that was long overdue. Maybe tomorrow we can do something closer in. I'm thinking a visit to our favorite apple orchard.

Have a great week, everyone!

-- Lynda

4 comments:

Skylar Masey said...

Lynda~

So sorry that you didn't get to do any travels.

Examples like these are exactly why I try not to plan anything anymore. As soon as I plan time off, it never fails...something goes wrong.

I hope you get to enjoy tomorrow and the weekend with a little bit of adventure.

Lynda K. Scott said...

Thanks Skylar, we're going to try to squeeze something less mundane in :D

MK Mancos/Kathleen Scott said...

I have to say...Verizon isn't much better. The last time I scheduled a service call they blew me off completely. When I called to complain they insisted someone had been there. I said...if that was true I wouldn't be calling from my freakin' cell phone.

Customer service...what's that?

Hope you get to go to Frankenmuth soon. Sounds like fun. I grew up in Pontiac so I remember people talking about it, but never got to go.

-Kat

Lynda K. Scott said...

Kat, if you ever make it back to Michigan, you have to schedule a stop to Frankenmuth and Bronners. Also try to have a family style dinner at the Bavarian Inn. Mmm, I sound like an advertisement for the tourist council, LOL

Isn't it sad when Customer Service seems to be so low on the totem pole? Seems like they all talk the talk but don't walk the walk.